Privacy Policy
At CELLYSZN (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or interact with us online.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit or place an order through our website, we may collect the following information:
Personal Information
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Name
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Email address
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Phone number
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Shipping and billing address
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Payment information
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Order history
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Team or organization information related to your order
Technical Information
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IP address
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Browser type
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Device information
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Website activity and usage data
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Cookies and analytics information
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Communicate regarding purchases, shipping, or customer service
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Send order confirmations and updates
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Improve our website and customer experience
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Detect fraud or unauthorized activity
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Maintain business and accounting records
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Comply with legal obligations
We do not sell your personal information to third parties.
3. Payment Processing
Payments made through our website are processed through secure third-party payment providers integrated with our website platform. CELLYSZN does not store full credit card information on our servers.
Payment providers may collect and process your information in accordance with their own privacy policies.
4. Shipping and Order Information
To fulfill your order, we may share necessary information with:
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shipping carriers
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apparel suppliers
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printing or customization partners
Only the information required to complete your order will be shared.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
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remember user preferences
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improve website functionality
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analyze website traffic
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improve customer experience
You may disable cookies through your browser settings, although certain website features may not function properly.
6. Email and Communications
If you contact us or place an order, we may communicate with you by email, phone, or text regarding:
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order updates
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shipping information
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customer service matters
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product or order clarification
We do not send excessive marketing communications.
You may unsubscribe from optional promotional emails at any time.
7. Data Security
We take reasonable steps to protect personal information using commercially reasonable safeguards and secure website technologies.
However, no online transmission or storage system can be guaranteed to be completely secure. By using our website, you acknowledge this inherent risk.
8. Retention of Information
We retain customer and order information only as long as reasonably necessary for:
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business operations
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customer service
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tax and accounting purposes
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legal compliance
9. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
10. Children’s Privacy
Our website is not intended for children under the age of 13 without parental involvement. We do not knowingly collect personal information from children.
11. Your Rights
Subject to applicable Canadian privacy laws, you may request:
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access to your personal information
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correction of inaccurate information
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deletion of certain information where legally permitted
Requests may be submitted using the contact information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically without prior notice. Updated versions will be posted on this page with a revised effective date.
Continued use of the website after changes are posted constitutes acceptance of the revised policy.
13. Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact us directly
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